Returns, Exchange and Cancellation Policy

Please note that since our products are handwoven, we mostly have one of each kind at a time. Also, as the fabrics are pure and the weaves delicate, each garment requires very careful handling. Hence, we are able to offer cancellations, returns or exchanges only in extreme circumstances.

Cancellations

1. You may cancel your order before it has been shipped, provided that no tassels and/or fall pico have been added on your request. Should you cancel your order, you will receive a store credit equivalent to the value of your order for any subsequent purchase on the website.
2. Refund of amount will be done only in case of manufacturing defects or dispatch of incorrect item. Any bank/payment gateway processing charges will be borne by you and will be deducted from the total before the refund. 
3. Only unstitched garments (saris, stoles and dupattas) are eligible for cancellations. Orders for fabrics and apparel/ garments cannot be cancelled.
4. Cancellations should be done within 3 days of purchase.

Returns

1. Returns will only be accepted in the case of a manufacturing defect or dispatch of incorrect item. Please note that while our intent is to capture the product colour as accurately as possible, minor colour variations in the website picture and the product you receive may occur. This could be because of light settings, angle of picture and nature of fabric. This does not form grounds for a return.  
2. Apparel/ garments and fabrics cannot be returned.
3. Your return request should be sent by email to silkmartsarees@gmail.com within 48 hours of receiving your shipment. Requests send after 48 hours of delivery of parcel will not be eligible for returns.
4. If you receive your order in a parcel and packaging that appears to have been tampered with, damaged or is in an unsealed condition, you are advised not to accept such a parcel and do not open the package. Kindly immediately get in touch with us at silkmartsarees@gmail.com & call at +91 83181 19849.
5. In the unlikely event that your merchandise arrived damaged, you need to email us a photo of the damaged packaging along with the return request as per step 3. 
6. Upon receipt of your request, we shall examine the same and send you an authorization of return/exchange within 5 working days.
   Upon receipt of the authorization, the product must be couriered back in original packing to Silk Mart Sarees at the below mentioned address within 5 days.
7. The product being returned/exchanged must be in its original unused condition and sent along with original bill and tags intact.
8. We aim to process all returns within 7 working days.
9. Silk Mart Sarees will Initiate and credit the money for refund on your original debit or credit card within 7 working days.
10. Mailing address for returns:
    
    Silk Mart Sarees
    A 32/81-A, Chhitanpura, Adampura, Varanasi
    Uttar Pradesh, 221001
    India
    Tel: +91 83181 19849

Exchanges

1. You may exchange your order only if no tassels and/or fall pico have been added on your request or confirmation.
2. You may exchange your order only in case of a manufacturing defect or dispatch of incorrect item. 
3. You will be responsible for any applicable customs and duties for both the returned shipment and the items we ship in exchange. (Please note that incoming shipments into India from overseas can attract very high custom duty charges. Those will need to be borne by the customer in case of an exchange.)
4. To and fro shipping charges will be applicable in case of overseas shipments.
5. All our apparel is made on order and cannot be exchanged. Fabrics are cut from the full yardage and cannot be exchanged,
6. Any product that has been opened, unfolded, or tried on will not be exchanged. 
   
7. We offer 3 days of exchange policy provided above conditions are fulfilled.